Most frequently asked questions about our online shop
On this page, you will find an overview of the most frequently asked questions and answers about our online shop. Click on a question below to view the answer.
1.1 What is the fastest way to find my products?
Navigation menu
Quickly access the product list you are looking for:

Assortment Pages
Navigate through our product range by clicking on the product images.

Free Text Search
The search bar in the page header and the basket allow to search for specific products directly.


Product Configurator
Use our product configurator to search by dimensions across our assortment.

Preselected configuration pages can be found on the tube product page:

Personal item lists
Save your most frequently used articles:

See point "How can I save my favorite items?"
Quickly access the product list you are looking for:
Assortment Pages
Navigate through our product range by clicking on the product images.
Free Text Search
The search bar in the page header and the basket allow to search for specific products directly.
Product Configurator
Use our product configurator to search by dimensions across our assortment.
Preselected configuration pages can be found on the tube product page:
Personal item lists
Save your most frequently used articles:
See point "How can I save my favorite items?"
1.2 Why am I automatically logged out?
This is a security setting to prevent anyone from accessing your account data while you are away. This protection mechanism is now used in practically all login areas such as web shops, e-banking, etc.
The Kindlimann portal has a logout time after 300 minutes (= 5h) of inactivity. This ensures that you have to log in a maximum of 2x a day to have continuous access to our portal environment.
The Kindlimann portal has a logout time after 300 minutes (= 5h) of inactivity. This ensures that you have to log in a maximum of 2x a day to have continuous access to our portal environment.
1.3 How can I add my own item numbers?
In the customer account area of the portal, there is a "My article numbers" menu. Here, any article can be added and then provided with your own article number.

Step 1: Add products to your list

Step 2: Change added products in the overview

Step 3: Add (or change) your part number, then save it

Step 1: Add products to your list
Step 2: Change added products in the overview
Step 3: Add (or change) your part number, then save it
1.4 How can I save my favorite items?
For this purpose, there is the possibility to create your own article lists.
To do this, go to "My lists" in your account menu.

Create one or more lists in which you add the desired items.
The list can either be created manually or uploaded via .CSV import.
You can also store the required quantity of the individual items in the list. You then have the option of adding the list directly to the shopping cart.

You can also share lists with other colleagues within your company:

Note: only the creator of a list can delete it.
To do this, go to "My lists" in your account menu.
Create one or more lists in which you add the desired items.
The list can either be created manually or uploaded via .CSV import.
You can also store the required quantity of the individual items in the list. You then have the option of adding the list directly to the shopping cart.
You can also share lists with other colleagues within your company:
Note: only the creator of a list can delete it.
1.5 Handling of quantities for whole bars, halved bars and fixed cuts
Once you have found your suitable product, there are the following to consider in order to add the right variant to the shopping cart.
Full bars
Enter the desired number of meters in the quantity field and then press "Add to cart".
The bar length can be seen in the product title. If no length is specified there, lengths of about 6 m are to be expected.

Bars cut in half (mid cut)
If you want to cut a bar in half, press "Configure". The configuration window opens. There, select the processing type “Mid cut”.
Then enter the number of meters in the quantity field.
The halved length results from the manufacturing length specified in the product title.

Example: Length in the product title is 6000 (mm).
You enter 18 m.
3 bars of 6 m each are cut in half = you get 6 x 3 m.
Fixed cuts
For a fixed cut, press "Configure". The configuration window opens. There you select the processing type "Fixed cut".
You can then select the number of pieces, cut length and, alternatively, length tolerances, mitre cuts and additional services:

Full bars
Enter the desired number of meters in the quantity field and then press "Add to cart".
The bar length can be seen in the product title. If no length is specified there, lengths of about 6 m are to be expected.
Bars cut in half (mid cut)
If you want to cut a bar in half, press "Configure". The configuration window opens. There, select the processing type “Mid cut”.
Then enter the number of meters in the quantity field.
The halved length results from the manufacturing length specified in the product title.
Example: Length in the product title is 6000 (mm).
You enter 18 m.
3 bars of 6 m each are cut in half = you get 6 x 3 m.
Fixed cuts
For a fixed cut, press "Configure". The configuration window opens. There you select the processing type "Fixed cut".
You can then select the number of pieces, cut length and, alternatively, length tolerances, mitre cuts and additional services:
1.6 How do shopping carts and lists behave with several shop accounts of the same customer?
The shopping cart remains "isolated" per shop account - this makes it possible for different people from the same customer to request and order their own projects at the same time.
Lists are also only created on your own account when you create them. However, there is the "share" function, which is used to share lists with all accounts of the same customer. For example, one person can prepare the items to be ordered in a list and then send them to another person, who checks / adds to them and then triggers the order.
Lists are also only created on your own account when you create them. However, there is the "share" function, which is used to share lists with all accounts of the same customer. For example, one person can prepare the items to be ordered in a list and then send them to another person, who checks / adds to them and then triggers the order.
More questions?
Should you require any further information, our team will be happy to assist you at any time. You are also welcome to contact us via our contact form.
Most frequently asked questions about our online shop
On this page, you will find an overview of the most frequently asked questions and answers about our online shop. Click on a question below to view the answer.
1.1 What is the fastest way to find my products?
Navigation menu
Quickly access the product list you are looking for:

Assortment Pages
Navigate through our product range by clicking on the product images.

Free Text Search
The search bar in the page header and the basket allow to search for specific products directly.


Product Configurator
Use our product configurator to search by dimensions across our assortment.

Preselected configuration pages can be found on the tube product page:

Personal item lists
Save your most frequently used articles:

See point "How can I save my favorite items?"
Quickly access the product list you are looking for:
Assortment Pages
Navigate through our product range by clicking on the product images.
Free Text Search
The search bar in the page header and the basket allow to search for specific products directly.
Product Configurator
Use our product configurator to search by dimensions across our assortment.
Preselected configuration pages can be found on the tube product page:
Personal item lists
Save your most frequently used articles:
See point "How can I save my favorite items?"
1.2 Why am I automatically logged out?
This is a security setting to prevent anyone from accessing your account data while you are away. This protection mechanism is now used in practically all login areas such as web shops, e-banking, etc.
The Kindlimann portal has a logout time after 300 minutes (= 5h) of inactivity. This ensures that you have to log in a maximum of 2x a day to have continuous access to our portal environment.
The Kindlimann portal has a logout time after 300 minutes (= 5h) of inactivity. This ensures that you have to log in a maximum of 2x a day to have continuous access to our portal environment.
1.3 How can I add my own item numbers?
In the customer account area of the portal, there is a "My article numbers" menu. Here, any article can be added and then provided with your own article number.

Step 1: Add products to your list

Step 2: Change added products in the overview

Step 3: Add (or change) your part number, then save it

Step 1: Add products to your list
Step 2: Change added products in the overview
Step 3: Add (or change) your part number, then save it
1.4 How can I save my favorite items?
For this purpose, there is the possibility to create your own article lists.
To do this, go to "My lists" in your account menu.

Create one or more lists in which you add the desired items.
The list can either be created manually or uploaded via .CSV import.
You can also store the required quantity of the individual items in the list. You then have the option of adding the list directly to the shopping cart.

You can also share lists with other colleagues within your company:

Note: only the creator of a list can delete it.
To do this, go to "My lists" in your account menu.
Create one or more lists in which you add the desired items.
The list can either be created manually or uploaded via .CSV import.
You can also store the required quantity of the individual items in the list. You then have the option of adding the list directly to the shopping cart.
You can also share lists with other colleagues within your company:
Note: only the creator of a list can delete it.
1.5 Handling of quantities for whole bars, halved bars and fixed cuts
Once you have found your suitable product, there are the following to consider in order to add the right variant to the shopping cart.
Full bars
Enter the desired number of meters in the quantity field and then press "Add to cart".
The bar length can be seen in the product title. If no length is specified there, lengths of about 6 m are to be expected.

Bars cut in half (mid cut)
If you want to cut a bar in half, press "Configure". The configuration window opens. There, select the processing type “Mid cut”.
Then enter the number of meters in the quantity field.
The halved length results from the manufacturing length specified in the product title.

Example: Length in the product title is 6000 (mm).
You enter 18 m.
3 bars of 6 m each are cut in half = you get 6 x 3 m.
Fixed cuts
For a fixed cut, press "Configure". The configuration window opens. There you select the processing type "Fixed cut".
You can then select the number of pieces, cut length and, alternatively, length tolerances, mitre cuts and additional services:

Full bars
Enter the desired number of meters in the quantity field and then press "Add to cart".
The bar length can be seen in the product title. If no length is specified there, lengths of about 6 m are to be expected.
Bars cut in half (mid cut)
If you want to cut a bar in half, press "Configure". The configuration window opens. There, select the processing type “Mid cut”.
Then enter the number of meters in the quantity field.
The halved length results from the manufacturing length specified in the product title.
Example: Length in the product title is 6000 (mm).
You enter 18 m.
3 bars of 6 m each are cut in half = you get 6 x 3 m.
Fixed cuts
For a fixed cut, press "Configure". The configuration window opens. There you select the processing type "Fixed cut".
You can then select the number of pieces, cut length and, alternatively, length tolerances, mitre cuts and additional services:
1.6 How do shopping carts and lists behave with several shop accounts of the same customer?
The shopping cart remains "isolated" per shop account - this makes it possible for different people from the same customer to request and order their own projects at the same time.
Lists are also only created on your own account when you create them. However, there is the "share" function, which is used to share lists with all accounts of the same customer. For example, one person can prepare the items to be ordered in a list and then send them to another person, who checks / adds to them and then triggers the order.
Lists are also only created on your own account when you create them. However, there is the "share" function, which is used to share lists with all accounts of the same customer. For example, one person can prepare the items to be ordered in a list and then send them to another person, who checks / adds to them and then triggers the order.
More questions?
Should you require any further information, our team will be happy to assist you at any time. You are also welcome to contact us via our contact form.

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